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Privacy Policy

When using our websites, you may choose to interact with features from third parties that operate independently from Rentstarz.com, such as social media widgets and links to third-party websites. rentstarz.com has no control over and is not responsible for the privacy practices of such third parties. This Global Privacy Notice does not apply to the extent rentstarz.com does not own or control any linked websites or features you visit or use. We recommend that you familiarize yourself with the privacy practices of these third parties.

1. Types of Personal Information

“Personal Information” means any information relating to an identified or identifiable individual. Examples of Personal Information rentstarz.com may collect include:

  • Payment information (credit card and other payment card information)

  • Personal contact information (name, nickname, gender, mailing address, email address, phone number)

  • Business information (office location, business contact information, department, job title/description, professional bio)

  • Log-in credentials (username, password)

  • Usage details (log-on activity, search terms, views, clicks,

    downloads, Rentstarz.com related preferences, lead submission

    information)

  • Technical details (IP address, geolocation information, cookie/

    session IDs, authentication information, browser type/version,

    operating system/platform)

  • Any other information you or other Rentstarz.com customers may

    upload or enter into the Services

  • Rentstarz  may additionally collect the information you submit when you create a lease as a landlord or fill out a leasing application, such as move-in date, reference contacts, co-applicants, guarantors, pets, residence history, employment history, annual income, proof of income, driver’s license, vehicle information, Social Security Number, and date of birth

    We collect Personal Information as defined by the California Consumer Privacy Act, which is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

Personal Information does not include de-identified or aggregate information, publicly-available information that is lawfully made available from federal, state, or local government records, and information covered by certain sector-specific privacy laws.

Rentstarz.com has collected the following categories of Personal Information about consumers in the 12 months preceding the date this Global Privacy Notice was last modified:

  • Identifiers (e.g., real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security Number, or other similar identifiers)

  • Categories of personal information described in California Civil Code §1798.80(e) (e.g., signature, phone number, bank account number, credit card number, debit card number, or other financial information)

  • Protected classification characteristics under California or federal law

  • Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)

  • Internet or other electronic network activity information

  • Geolocation data

  • Professional or employment-related information

  • Inferences drawn from other Personal Information (e.g., profile

    reflecting your preferences, characteristics, and behavior)

2. Collection of Personal Information

Rentstarz.com may collect Personal Information using the following methods:

  • Directly from you when you provide it to us (information you enter into web forms, subscription agreements, and contracts or other content you submit to the Services)

  • Through your participation in surveys, promotions, and contests

  • Rentstarz.com’s internal customer relationship management system

    and databases

  • From third parties, such as analytics and email marketing service providers

  • Researching or scraping public websites where permitted by the Terms of Use (company websites, search engines, social media)

  • Automatically through tracking technologies (cookies, web beacons, log files), including over time and across third-party websites or other online services

    3. Use of Personal Information
    We may use your Personal Information for the following purposes:

  • Communicating with you

  • Providing you with the Services

  • Authenticating use, detecting potential fraudulent use, and

    otherwise maintaining the security of the Services

  • Developing, testing, improving, and demonstrating the Services

  • Creating and maintaining a customer relationship management system, member directories, and invitation lists

           for Rentstarz.com events

  • Carrying out our legal and contractual obligations and enforcing

    our rights, including billing and payment processing

  • Anonymizing and aggregating information for analytics and

    reporting

  • Advertising, marketing, and selling the Services, including linking

    together or merging Personal Information with other Personal

Information so that we may better understand your needs and

inform you about our Services and those of our partners

  • Short-term transient use

  • For any other purpose with your consent

    4. Disclosure of Personal Information We may disclose Personal Information:

  • To affiliates and other entities within Rentstarz.com’s group of companies, distribution partners, other Rentstarz.com customers, and service providers

  • To third parties when you use a third party feature in our Services

  • To enforce or apply our Terms of Use and other agreements or

    comply with any court order, law, or legal process, including

    government or regulatory requests

  • To a buyer or other successor in the event of a merger, divestiture,

    restructuring, reorganization, dissolution, or other sale or transfer

    of some or all of Rentstarz.com’s assets

  • If we believe it is necessary to protect the rights, property, or safety

    of Rentstarz.com or others

  • For any other purpose disclosed by us when you provide Personal

    Information

• With your consent, such as when you choose to provide your information to third parties

We may also disclose de-identified information without restriction. Note that if you make any Personal Information publicly available on the Services, anyone may see and use such information.

Service-Specific

United States Listing Services

Rentstarz.com may share member information in the following areas on the Services: Marketing Center, Email Alerts and Professional Directory. When a Rentstarz.com customer enters a sale or lease listing in the Marketing Center, listing contact information is also entered. During this process, the listing submitter is able to view other Rentstarz.com customers’ contact information when he or she adds another contact to the listing. In addition, Rentstarz.com customers can view contact information (name, email and phone number) when viewing a property listing profile.

The Services may also allow users to share contact information with one another via email alerts. With email alerts, users can save their property search criteria to have information about properties that match the specified criteria emailed to them. When selecting this service, users are given the option of releasing their contact information to other users who have property listings that match their criteria. This contact information is then shared with the users who have property listings that match the buying or leasing criteria.

Apartments

If you elect to use the website’s Free Listing Service to advertise a property, it is important to note that any information you choose to include in your listing may be made publicly available via the website and other media in which the website listings are published, including affiliate sites. For example, you may include a phone number and/or an email address to allow users to contact you regarding your listing. As such, you may receive unsolicited phone calls and emails from third parties, even after your listing is no longer on the website. Except for required information, you should not include any contact or other information in your listing that you do not want other parties to see or use. If you wish to access, verify the accuracy of, or change any information in your advertisement, you can use this interface.

When applying for a lease, your redacted Social security number and date of birth are shared with TransUnion for purposes of a background check.

Service Providers

Rentstarz.com retains third-party service providers to assist us in our business. For example, we use service providers to assist with analytics, email marketing, payment processing, customer relationship management, and IT infrastructure and support. Rentstarz.com may permit these affiliates and service providers to access your Personal Information in order to assist us in providing services; however, we contractually require these third parties to keep Personal Information confidential and use it only for the purposes for which we disclose it to them.

California Residents

Rentstarz.com shares personal Information with the following categories of third parties and has disclosed the following categories of Personal Information for a business or commercial purpose in the 12 months preceding the date this Global Privacy Notice was last modified:

Personal Information

Third Parties

Identifiers

Service providers, including data analytics and advertising providers, operating systems and platforms, social networks, other Rentstarz.com customers, consumer reporting agencies

Categories of personal information described in California Civil Code §1798.80(e)

Service providers, other Rentstarz.com customers, consumer reporting agencies

Commercial information

Affiliates, distribution partners, other Rentstarz.com customers

Internet or other electronic network activity information

Service providers, including data analytics and advertising providers

Geolocation data

Service providers

Professional or employment-related information

Service providers, other Rentstarz.com customers

Inferences

Service providers, including data analytics and advertising providers

Rentstarz.com may also sell certain personal Information. In the 12 months preceding the date this Global Privacy Notice was last modified, Rentstarz.com sold:

• Identifiers (e.g., IP address and other online identifiers) and Internet or other electronic network activity information to advertising providers for the purpose of advertising our Services.

7. Retention of Personal Information

Rentstarz.com generally retains records only as long as necessary and as required for our business operations, for archival purposes, and/or to satisfy legal requirements.

When determining the appropriate retention period for Personal Information, we take into account various criteria, such as the amount, nature, and sensitivity of the Personal Information; the potential risk of harm from unauthorized use or disclosure; purposes for which we process your Personal Information; whether we can achieve those purposes through other means; and business operations and legal requirements.

Because we maintain our applications and websites to protect from accidental or malicious loss and destruction, residual copies of your Personal Information may be retained in our backup and archival systems for a limited period of time, after which the information will be automatically deleted or put beyond use where deletion is not possible.

8. Manage Your Personal Information

You may manage your Personal Information by making certain choices. If you believe that any Personal Information you have provided to us is out-of-date or inaccurate, you may review and correct such information if it is within your online account by logging in at any time or Contact Us. You may also have additional rights detailed below depending on where you live. As a security precaution, we may need to request information from you to help us confirm your identity when exercising a right related to your Personal Information.

Direct Marketing Opt-Out

If you no longer wish to receive direct marketing emails from Rentstarz.com, you may click the “Unsubscribe” link in an email at any time to stop receiving emails for that particular subject. Depending on the Services, you may also be able to manage notification preferences in your account. Note that Rentstarz.com may still contact you in connection with providing you Services you have requested from us.

Tracking/Online Advertising Opt-Out

You may disable or delete browser cookies through your browser settings. Cookies are generally easy to disable or delete, but the method varies between browsers. To learn how you can manage Flash cookies, visit Adobe’s Flash player settings page. If you disable or delete cookies, or if you are running third-party software that intercepts or deletes cookies, please note that some parts of our websites may not work properly.

You can opt-out of third-parties collecting your Personal Information for targeted advertising purposes in the United States by visiting the National Advertising Initiative’s (NAI) opt-out page and the Digital Advertising Alliance’s (DAA) opt-out page and in the EEA by visiting The Programme’s opt-out page.

California Residents

If you live in California, you have the right to (1) request that Rentstarz.com disclose what personal information we collect, use, disclose, and sell; (2) request deletion of Personal Information; (3) opt-out of the sale of Personal Information; and (4) not receive discriminatory treatment by Rentstarz.com for exercising these rights.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. To make a request on your behalf, an authorized agent may Contact
Us by email with proof of your written and signed permission to do so. Note that Rentstarz.com may also require you to verify your identity and confirm that you gave permission.

Requests to Know

You have the right to request that we disclose the following information:

  • Specific pieces of Personal Information Rentstarz.com has collected about you;

  • Categories of Personal Information Rentstarz.com has collected about you, disclosed about you for a business purpose, or sold;

  • Categories of sources from which the Personal Information is collected;

  • Categories of third parties with whom Rentstarz.com shares or to whom Rentstarz.com sells Personal Information; and

  • The business or commercial purpose for collecting and selling Personal Information.

    To make such a request, please Contact Us by email, call us toll-
    free here, or submit the request through your Rentstarz.com account or our applicable web form. In order to verify your request, Rentstarz.com may require you to provide additional information to confirm the identity of the consumer.

    Requests to Delete

    You have the right to request that we delete Personal Information about you that we collected and maintain, subject to certain exceptions. To make such a request, please Contact Us by email, call us toll-free here, or submit the request through your rentstarz.com account or our applicable web form. In order to verify your request, rentstarz.com may require you to provide additional information to confirm the identity of the consumer. Once we verify your request, we will delete and direct our service providers to delete your Personal Information, unless an exception applies.

    Opt-Out of the Sale of Personal Information

You have the right to opt-out of the sale of your Personal Information. To make such a request, please Contact Us by email or visit Do Not Sell My Personal Information. To opt-out of Rentstarz.com sharing your Personal Information with third parties to advertise our Services, please additionally manage Tracking/Online Advertising Opt-Out privacy controls.

“Shine the Light” Request

California residents may also have the right to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please Contact Us.

Cookie Policy

Last Modified: November 27, 2019

Your privacy is important to Rentstarz.com Realty Information, Inc. and

our affiliates (collectively, “Rentstarz.com,” “we,” or “us”). This cookie policy (“Policy”) explains what cookies are and how they may be used on Rentstarz.com websites, products, services, and mobile applications (the “Services”). This Policy supplements our Global Privacy Notices available

for CoStar and our marketplaces. By using our Services, you are agreeing that we can use cookies in accordance with this policy.

What Are Cookies?

A cookie is a small file that can be stored on your computer or mobile device by Rentstarz.com or by third parties when you use the Services.

Types of Cookies

Cookies can be in the form of session cookies or persistent cookies. Session cookies are deleted from your computer or mobile device when you close your

browser. Persistent cookies will remain stored on your computer or mobile device until deleted or until they reach their expiration date.

Browser Independent cookies, such as local and/or session storage and interaction requests store certain data on your computer or mobile device with no expiration date. Despite the fact that these requests do not set any cookies, they can still transfer information to first or third parties.

Source of Cookies

  • First Party (Rentstarz.com): First party cookies are set by Rentstarz.com and can only be read by a particular Service. They are commonly required for the Services to function.

  • Third Parties: Cookies may be set by third parties, such as analytics and advertising companies. These cookies get re-read during

visits to other services if the other services also do business with these companies.

Categories of Cookies

We use cookies on our Services for the following purposes:

  • Essential: Some cookies are strictly necessary for the Services to function. They are usually only set in response to your actions when you request services, such as cookies that enable you to log into secure areas of the Services.

  • Performance/Functionality: Cookies, web beacons, and IP address logs allow us to measure and improve the performance of our Services. For example, we may collect information in the aggregate to give us insight into how the Services are being used, such as what website you came from, what pages of the Services you visit, how long you were on the Services, and what type of browser you are using. We also may use these cookies to serve new and different content and to test new features. Web beacons may also be included in Rentstarz.com emails to determine when and if such emails are opened or forwarded.

  • Personalization: These cookies allow us to

    recognize you when you visit the Services, personalize your experience, and generally to serve you better. For example, if you enter your name, address or ZIP code into a web form, it may be stored in a cookie so you do not have to enter it again on other forms on the Services.

  • Advertising: When you use the Services, we and third parties may use cookies and other tracking technologies to collect information, including Personal Information, to help us target content to you on the Services or elsewhere. This information may be associated with other information or combined with information from other sources, including information these third parties might track about your online activities over time and across the Internet. Third parties use this information to provide interest-based display advertising and retargeting on our behalf, which may include placing our advertisements on other websites you visit, including your social media accounts, or matching a cookie or device ID to your e-mail address so we can

send you promotional e-mails that may be of interest to you.

How to Control Cookies

You may disable or delete browser cookies through your browser settings. Cookies are generally easy to disable or delete, but the method varies between browsers. To learn how you can manage Flash cookies,

visit Adobe’s Flash player settings page. If you disable or delete cookies, or if you are running third-party software that intercepts or deletes cookies, please note that some parts of our websites may not work properly.

Our websites currently do not respond to “Do Not Track” requests through mechanisms such as web browser signals. However, you can opt-out of third-parties collecting your Personal Information for targeted advertising purposes by visiting the National Advertising Initiative’s opt-out page and the Digital Advertising

Alliance opt-out page and in the EEA by visiting The Programme's opt-out page. You may also adjust advertisement and privacy preferences through your social media accounts.

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